We understand that choosing a care company is a big decision. So we want to share our approach to CareGiving and some of the things we are most proud of at Right at Home Basingstoke…
Our clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
Our CareGivers want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best CareGivers join us, we have a rigorous selection process that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘yes’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements.
Our clients receive the full time that they pay for, as we travel in our own time
Their visits should never be rushed – our preferred minimum visit time is one hour
CareGivers are carefully matched and, if time allows, introduced before they begin delivering care
We have a professional dress code but do not wear uniform, as we recognise some clients would feel stigma when we accompany them out and about in the local community
We are quick to react, vigilant in our duty of care and always aim to raise a smile
If we can be of any assistance, please feel free to call us on 01256 345550. We’d be delighted to talk to you.
Contact Kevin Smith today:
Phone: 01256 345550
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